FAQ

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  • Yes! We will gladly care for your furry loved ones: dogs, cats, birds, fish, small animals and exotics.
  • We will gladly provide client references upon request!
  • Yes! We are licensed, fully bonded and insured to protect you and your pet. Copies of these certificates will be made available upon request.
  • No, all of our our pet caregivers are employees of Time For A Walk, LLC. Providing our clients with a broad team of employees ensures consistent quality, continuity of service, and reduced client risk through workman's compensation insurance.
  • Our primary goal is to ensure the safety, security, and well-being of our clients, their pets and property. Our caregivers undergo an extensive screening process before being hired, including reference and background checks. Our caregivers are carefully screened and meticulously trained. We will never hire a caregiver that we wouldn't feel comfortable hiring for our own pets.
  • We try to assign each client a "regular" caregiver. Occasionally your caregiver may be sick, on vacation, etc. In that case a fully trained and informed substitute will be assigned to your pet(s). We keep electronic profiles on every client's pet so that any of our caregivers can knowledgeably serve any of our clients at a moment's notice. Sometimes it will be possible to meet a substitute caregiver, and sometimes it will not. Rest assured -- your pet and home are in good hands with any Time for a Walk® caregiver.
  • No. Out of respect for our employees' privacy and to maintain our high standard of customer service, please do not call your caregiver's home or mobile phone. To guarantee prompt and uninterrupted service, please direct all calls through our office number only at 703.738.6832. Any services requested directly through your pet's caregiver cannot be guaranteed.
  • Just call 703.738.6832 or email us at Reservations Email by 9 a.m.! This gives us time to get schedule requests with our caregivers before they start their day. If you are calling to add a walk, we will call you to confirm. If you are calling to cancel a walk, we will call to confirm only if you request a confirmation. Note: A late reservation/cancellation fee applies in instances in which Time for a Walk® receives less than two (2) business days notice. Time for a Walk® business days are defined as Monday through Friday from 9:00 AM to 5:00 PM, excluding holidays.
  • Our office hours are M-F from 9 to 5. We routinely assist our clients over the phone throughout the day. If you happen to reach our voice mail during office hours, please leave us a message and rest assured that we will contact you immediately upon receiving your message. Alternately, existing clients may try our emergency line number at 703.203.0341 if the matter is urgent.
  • To ensure the overall safety of our caregivers, we reserve the right to cancel services if the Federal Government is closed. If we decide to cancel services, we will state that in our outgoing message and attempt to contact each client via e-mail and by phone. There will be no charge if we cancel your walk due to inclement weather.
  • Absolutely! Time for a Walk® handles all types of pet sitting reservations. Call 703.738.6832, or email us at Reservations Email to discuss your particular needs.
  • Simply call our office to discuss your needs. If your caregiver's schedule cannot accommodate your request, we will be happy to assign another caregiver to meet your needs.
  • Yes! Our business continues to grow from the kindness of your referrals. There is no greater testimonial than you referring us to others. As a thank you, we'll give you a 10% credit* towards future services for each new referral that signs a monthly contract (*Offer not to be combined. Contact the Time for a Walk® office for additional details and restrictions.).

Time for a Walk® – Dog Walking and Pet Sitting
2219-B N. Columbus St., Suite 103, Arlington, VA 22207
tel: 703.738.6832  fax: 703.562.6971
© Copyright 2007-2012, Time for a Walk, LLC, Arlington, Virginia